As we prepare to enter a new decade, consider these suggestions from Pamela Slim’s book Escape From Cubicle Nation, based on Martha Beck‘s principles of being “transparent, authentic and open.” These ideas are helpful not only for us as individuals but also for nonprofits in how to communicate with constituents:
- Admit what you don’t know.
- Ask for help.
- If you can’t help someone, find a good person who can.
- Don’t be afraid to laugh.
- Mean what you say and say what you mean.
- Don’t worry about being perfect. Admitting flaws, fears and mistakes makes you human and likeable.
- Apologize right away if you screw up.
- Take responsibility for your business. If someone is unhappy or unsatisfied, don’t be afraid to ask why (and try to make things right).
Have a safe, happy New Years’ and a healthy, joyous 2010.