Have you had difficulty reading my blog recently? If so, I apologize. My site was hacked earlier this month. I had to go through a tedious process of scanning and rescanning my files, then waiting for Google to remove a ‘warning’ message which was shown to visitors. Since this is the first time I’ve had this type of issue in over 5 years of blogging, I guess I should be grateful it didn’t happen earlier.
Thank you to my nptech friends Cindy Leonard and Robert Weiner who alerted me to the issue, which they became aware of because I usually link to my blog in my email signature, which also generated a warning that my site was harboring malicious software. (Probably due to browser caching, this warning continued to appear even after I had fixed the problem!)
When my boss asked me to attend a three day training in Virginia on NIEM, I was a bit surprised since I had never heard of the National Information Exchange Model, nor does by organization often pay for out-of-office trainings. But as it turns out, all nonprofits could benefit from learning about NIEM.
NIEM provides a way for organizations with data in different systems to be able to exchange data with each other by using an intermediate data model. There is some effort involved in creating a NIEM model, but once done, it can be used to provide data with any other nonprofit that uses NIEM.
In my 15 years working with nonprofits, I’ve often observed how challenging it can be to share data because of cultural issues – many organizations are just very protective about their data. For many of us, that will be the primary challenge. But eventually grants may require us to use NIEM as a way to provide data externally, so why not learn about it now?
How to get started? First, encourage departments within your nonprofit to share data with each other and consider using an internal dashboard featuring program statistics. Then, try some free online classes, but consider in person training since NIEM can be a difficult topic for those of us who are not expert programmers.
Take a moment to support an nonprofit which is providing food for those who are hungry. These are three organizations that I personally support that are well worth considering:
Mazon – a national nonprofit working to end hunger among people of all faiths and backgrounds in the United States and Israel.
City Harvest – collects leftover food from restaurants, grocers, bakeries, manufacturers and farms and delivers it free of charge to over 500 community food programs across New York.
Why Hunger – seeks to end hunger and poverty by connecting people to nutritious, affordable food and by supporting grassroots solutions that inspire self-reliance and community empowerment. (If you’re a Beatles fan, and who isn’t, you can also get a premium by donating at their Hungerthon 2014 site.
If you’re lucky enough to have an abundance of food at your holiday table this week, take a moment to help those who never know where their next meal is coming from.
Even if you’re an expert in online communications, fundraising and technology, knowledge alone won’t insure success at your organization. Try these 7 tips to improve your effectiveness:
Even if you’re already sharing useful data on social media, look for ways to specifically help your colleagues, especially those NOT in your own department. Learn what their priorities are, and how you can help.
Even if he/she doesn’t ask for it, keep your boss regularly informed about what you’re working on. Schedule in person meetings when you can, don’t just communicate by email
Attend all organization events, which will give you an opportunity to socialize with staff you don’t regularly work with
If you attend a conference or other out of office activity, bring back the knowledge you gain to your nonprofit, whether or not they encourage you to attend or reimburse you for event fees.
Document your work so that others can understand it. It’s easier to do this on an ongoing basis then later when you move to a new role either inside or outside the organization.
Let others know when you’re planning to be out – don’t surprise them with an out of office message on the day you leave for vacation.
If your organization has multiple offices, schedule regular visits to other sites so you can get to know the staff there and learn more about their operations than you’ll ever get by email alone.
A few days ago my organization lost our beloved Deputy Director, Alfred Siegel to a sudden heart attack. At our office afterwards and at his funeral yesterday, there has been an outpouring of emotion like nothing I’ve seen for anyone I’ve ever worked with. Clearly this was a man who had an impact on many, many people (see email from our director), even those – like me, he did not work with on a daily basis.
Why was Alfred so loved and respected? It went far beyond his expertise in criminal justice, which made him the person everyone went to for advice. From what I’ve learned especially in the past week, he cared intensely about all of his co-workers, regardless of their position in the organization. The day before he died, a former colleague stopped by the office to say hello; Al was preparing to leave for home but delayed his departure to chat with his old friend.
Most of us spend more time at work than we do with family and friends. Yet we don’t always take the time to get to know our co-workers and to extend relationships beyond the office. From what I’ve observed in my 2 1/2 years at the Center for Court Innovation, our staff are more than co-workers to each other – and everyone has been especially supportive since Al’s untimely departure. These relationships don’t end when the job ends; many who attended his funeral were past co-workers who he continued to stay in touch with.
I am fortunate to work for an organization where people truly care about each other. I will strive to follow Al’s example to be more of a friend for all of my colleagues, not only those in my department or who I am working with on current projects. Building relationships is the key to success both personally and professionally, and no one did this better than Alfred Siegel.
Many of us take time off during the summer, but sometimes we can return to a headache if we don’t plan well. One of my colleagues recently found out that she will soon need to serve on grand jury, which can last up to four weeks, much longer than customary jury duty. Below are some tips for planning time off, whether it’s planned or unplanned:
Don’t wait until your out of office message arrives to let others know. Send out reminders far in advance, and then again when the time approaches.
Ask others to cover for you while you’re gone; don’t ruin your vacation for you (and those traveling with you) by promising to be available if needed
Prepare documentation to assist others who might not be as familiar with your work. What’s second nature to you may be very foreign to others with very different roles in the organization.
I work as much with colleagues in other groups and locations as with those in my department. Remember to notify staff in other departments who you work with regularly
Right before you take off, update your boss on status of your projects, even if you think they already know. Don’t put them in the position of having to contact you while you’re away.
Your back-up may be outside of your organization. Make sure staff know how to contact vendor support for software products you use regularly.
Use an office vacation calendar so that others can easily see when you’re planning to be away – and you can know when they’re taking time off.
Enjoy your vacation – and make sure your co-workers enjoy it too.
Tribal Leadership offers a fascinating look at the five stages of organization culture:
Life sucks – staff are gloomy about everything, including their jobs.
My life sucks – other people are doing OK but I’m not
I’m great – I do great work but others don’t (but so what?)
We’re great – I work with a great team of people and we do great work together
Life’s great – My company is working together with other organizations to do great work
Dave suggests that most companies operate at stage 3; few are lucky enough to get to stage 4 and even less ever make it to stage 5.
The great takeaway here is that if we only rely on ourselves, we can only do so much. It’s only when we form great teams that we really excel – and we can do even more if we partner with other organizations. Beth Kanter and Allison Fine’s The Networked Nonprofit spoke about this too.
It has been a week that we will never forget. I am back at work today for the first time since Hurricane Sandy hit New York City last Monday. Although my home lost power for two days, I was much more fortunate than many who suffered much greater losses, some who are still without electricity and water. I am thankful to those who have worked to repair the damage, and to a wonderful friend who put me up in her home. I am especially sad to see the devastation to many waterside areas, such as Long Beach, NY where I often visit and consider to be my second home.
Probably the most frustrating part about this experience was the difficulty in staying in touch with others. While I managed to keep some charge on my cell phone for two days by turning it off between phone calls, it was very difficult to get calls to go through. So it took days before I could check on family and friends to make sure they were OK.
I also lost my car, which was flooded – along with many other automobiles that were parked in my neighborhood. But a much larger concern is that after Hurricane Irene last year and now Sandy, living through major storms may be the new normal for what we can expect in the future. Is this something we can ever get used to?
Some of us may see Thanksgiving as the beginning of a long break from work. Others may want to get a jump on holiday shopping by seeking out ‘Black Friday’ deals at stores or online. Clearly this is a big ‘eating’ holiday, whether you spend it with family or with close friends. But in my view, this is really not what the holiday is about.
If you work with a nonprofit, you’ve probably already started your year end fundraising campaign. Instead of focusing on the timing and wording of your solicitations, remember to thank your donors for their support, and tell them how their contributions have helped to benefit your constituents. Also make the effort to appreciate your colleagues at your organization who work so hard year-round to support you and your nonprofit’s cause.
If you work for an organization that provides a product or service for nonprofits, thank your clients for having entrusted you to achieve their important work. And take the time to fully understand how they serve their supporters so you can be an even better partner.
If you are in between jobs, don’t focus on how difficult it is to find your next position. Instead, be thankful that you have a roof over your head, you have people who care about you and you have enough to eat from day to day. Many others are not so fortunate.
If you know someone who is alone or who is going through a difficult time, reach out to spend time with them during the upcoming holidays.
Take the time every day to be thankful for what you already have, not only on Thanksgiving. It can make all the difference, no matter what your current situation is.
With the recent doom and gloom in financial markets, reading the Wall Street Journal has been depressing lately as the bad news accumulates. At a staff meeting at my nonprofit organization lately, our president tried to put a positive spin on our prospects even though we had to lay off staff earlier this year – as have many other large nonprofits across the US. I find myself working longer hours to keep my work current, as are most of my colleagues. With our savings seeming to decline each day, how can we avoid negativity?
In the same Wall Street Journal that has documented the financial crisis was an article this week From Attitude to Gratitude: This Is No Time for Complaints. Despite the abundance of bad news, many of us who still have our jobs are “finding reasons to be appreciative.” As has happened in my nonprofit, we’re being asked to take unpaid furloughs to avoid larger cutbacks. We’re also feeling grateful that we still have our jobs (many others don’t) and are “finding reasons to be appreciative.” I’ve already read Will Bowen’s wonderful book A Complaint Free World, and have ordered Jon Gordon’s The No Complaining Rule, which specifically deals with reducing negativity at work.
What can we do to survive at our nonprofits during these turbulent times?
Will Bowen advises us to pledge to stop complaining, criticizing and gossiping. Minimize contact with colleagues who constantly talk about how hard things are. Instead, be the person who points out what’s good.
Use this time as an opportunity to roll out online strategies to reduce costs, such as replacing paper newsletters with enewsletters and making more use of web / phone conferences to minimize travel expenses
Find ways to help others to deal with stress and increased work loads. Understand that if someone seems a bit cranky with you, it may because they are struggling to get their projects done.
Keep reaching out to constituents, even if they aren’t able to sustain the level of financial contributions they have in the past. There may be other ways they can help.
Find a way to vent your feelings, but go easy on your spouse. My wife surprised me yesterday by pointing out that I have often frequently complained about problems at work, even when I thought I was staying positive. Focus on what you have to be thankful for, not on what’s wrong.
The Wall Street Journal article ends by asking us to “write down three things we’re grateful for every day,” even if sometimes you can only come up with basics such as “oxygen, food and shelter.” When an individual deals with depression, it feels like things will never be any different. It’s important to keep in mind that although we’re not sure when conditions will improve, things will get better. And as many self-help books I’ve read over the years have repeated, it’s not the situation that causes grief, it’s how you deal with it.
Let’s also be grateful that we work in the nonprofit sector, where we can see the benefits of what we do for our constituents on a daily basis.
Bridging Technology, Communications and Fundraising at Nonprofit Organizations